FAQ
FAQ
I Need A Part For My Firearm/other Product. Can I Purchase It From Osa Directly?
At Outdoor Sporting Agencies we are a wholesaler, who sells only to gun shops around Australia. You can find your nearest stockist of our products in our 'Store Locator' section. Please provide your chosen store with the make and model of your product, and any other relevant information. Your local store can then provide you with availability and price.
I have an issue with my OSA product. Who can help me?
If you have a warranty issue with a product, please contact the store you purchased it from. The store will then organise action with us. Do not send anything directly to us.
Firearms must be sent from licensed Gun Dealer to Licensed Gun Dealer.
I have misplaced the keys to my Buffalo River safe. Can l get replacements?
Each Buffalo River safe comes with 2 sets of keys. We strongly recommend that the extra set of keys is not stored inside the safe. Replacement keys are available, however these must be ordered from the factory that produced the safe which is located overseas. Keys must be ordered through your local stockist. You must provide the serial number of the safe, which is usually a 9-11 digit number located on the upper right hand side of the safe, or on the bracket behind the keypad on Gold Series models. Without the serial number, there is absolutely no way replacement keys can be ordered. A locksmith will be required to gain entry. There can be an extended wait on receiving replacement keys from the factory. It can take up to 3+ months at times. if you need to get into your safe urgently, a locksmith will be required. OSA is not responsible for any charges related to safe access, due to lost keys. Ordering of replacement keys is not a free service. Your local store can advise you of price.
What is the RRP of a product?
At Outdoor Sporting Agencies we are a wholesaler, who sells only to gun shops around Australia. We do not set retail prices. You can find your nearest stockist of our products in our 'Store Locator' section.
How can I find my nearest stockist?
You can find your nearest stockist of our products in our 'Store Locator' section.